Questions? Call 800-791-9042
What is Source Graphics' Return Policy?
All items purchased are covered by the manufacturers warranty. Please contact the manufacturer if you need service or support. Source Graphics will provide you assistance in contacting the manufacturer upon request. Nothing should be returned to Source Graphics without a valid Return Authorization.
All items returned without a valid Return Authorization will be refused and returned to sender at the senders' expense. Source Graphics reserves the right not to accept any product for return. All returns are subject to Source Graphics inspection and acceptance.
All items accepted for return by Source Graphics will be charged a restocking fee, which are dependent on the manufacturers return policies, and in some cases can be as high as 50%.
All items accepted for return must be unopened, in a sellable condition, and not expired (applicable to items with expiration dates).
How do I obtain an RMA?
Please contact us through email submission: Contact Us or by calling us at 800-791-9042. A Customer Service Representative will be able to further assist you.
How long do I have to return my purchase?
NO RETURNS ARE ACCEPTED OR ATTENDED TO AFTER 15 DAYS.
Do You Refund Shipping and Handling Charges?
Shipping and handling charges are not refundable. In the case of items sold with shipping and handling included or as part of a promotion, those fees will be assessed and deducted from any allowed credit or refund.
Do You Refund Sales Tax?
We do not collect sales tax on orders shipped from us outside the State of California.
We are required to collect sales tax on ALL orders shipped or delivered in the State of California, unless we have a valid California Sales Tax Exemption Certificate on file prior to shipment. We may be required to collect sales tax on direct or drop shipments from our suppliers to some states.
Do you charge a restocking fee?
For items being exchanged, a MINIMUM 15% restocking fee is applied on items returned. A finance charge of 1.5% will be accessed on invoices that are delinquent at month end.
Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days once our Accounting Department has processed the return. RETURNS WILL BE INITIATED ONCE ITEMS ARE RETURNED BACK TO OUR LOCATION UNOPENED.
*All items accepted for return must be unopened, in a sellable condition, and not expired (applicable to items with expiration dates).*