Service & Support
How much will it cost to have my wide format system, copier/scanner, or my workgroup printing system under service?
The cost of an annual service agreement depends on the make and model of the system, its age, current location and the monthly usage volume. We service the Southern California region and can readily provide you with a quote for the cost of an on site service agreement.
What is needed to put a system under contract?
Upon your request we will submit a service agreement to you and upon your acceptance we will send a service engineer to certify the system before undertaking the annual contract on it. If the system is non-functional and needs immediate service then we treat that as a billable call. When the system is certified then we undertake the contract. You are fully covered for on site parts and labor beyond that point for the term of your contract, excluding CRC's (customer replaceable consumables as described by the manufacturer)
Can I call for phone tech support?
Source Graphics prides itself for its outstanding service team. Users can also obtain phone technical support for minor problems that can be addressed via a simple phone call. Unlike many manufacturers in the industry we don't charge for this service.
Why should I get my service from Source Graphics?
Source Graphics has been in business since 1989. Our team has a proven track record of sales and service to some of the largest organizations in Southern California. Our service engineers are factory certified and are fully qualified to provide the essential repair that is needed to get a system up and running in the shortest amount of time.
Source Graphics is a Factory Authorized Service Provider. In the case of some of our leading manufacturers, we are their service arm for doing warranty and post warranty service. Your Source Graphics service technician is one that has been fully trained and has repeatedly worked on the type of systems you are presently using.
Can Source Graphics Service My PC and Other Printers in the office?
No. We only work on the systems for which we hold certifications and have the needed experience to trouble shoot and repair a problem quickly. Additionally, we maintain a huge parts inventory to ensure ready availability of essential spares.
We do NOT service any non large format/wide format printers.
Can I bring my system to your office or do you come to my place of business?
We offer both on site as well as depot repair. Some of the larger systems are not conducive to being moved around and we recommend a service tech on site for servicing them. There is a flat fee for depot estimates and a minimum fee of the same type for on site service as well. We also offer an equipment pick up and return service for depot repairs at an additional charge for those customers who are unable to bring their equipment to us.
How are your rates compared to the manufacturers?
Across the board you will save money with us. Guaranteed. The service we provide is by service technicians who undergo the exact same training as their technicians, so there is no difference in the expertise. As a smaller regional company we offer a lot of flexibility and work very closely with all our customers to ensure their highest level of satisfaction. Most of the large manufacturers including Xerox and HP encourage clients to find a local authorized service provider that specializes in their specific make and model of system.
We have many large format systems in our organization: can Source Graphics service all of them?
Our expertise covers pretty much all the leading manufacturers so we are in a unique position to be a one-stop service provider for all the departments.
Our service engineers have been through the factory authorized training and certification programs and are fully qualified to service your particular brand of system at your site or at our service center.
We recommend an annual service contract for all the systems we support. Maintenance contracts are the least expensive way to go since they are budgeted and fixed in their amount, plus our contract customers get priority service.