What Is Your Shipping Policy?
Shipping options for orders are offered during checkout with various shipping options. We primarily use FedEx as it is the most cost-effective option for either party. Shipping prices are strictly determined by selected shipping method and the total weight of the order placed.
How Long Does It Take For My Order to Ship Out?
Any orders that are placed before 1PM Pacific Time are generally shipped out the same day the order is placed (barring no issues with inventory stock). In the event your order will take longer to ship, you will be notified in a timely manner.
PLEASE NOTE: The cut off time for online orders to ship same day is 1PM Pacific Time. Any orders that are placed on a national observed holiday will be shipped out once shipping operations re-commence. For any inquiries regarding national holidays that we observe, please feel free to contact us at firstname.lastname@example.org
How Long Does It Take To Receive My Order?
Arrival is dependent on the shipping option you choose. Standard ground shipping time is 5 to 7 business days from the day your order is processed. Should you choose any non-Ground option, the expected delivery date will be shown during checkout.
How Do I Get Tracking Information?
Once an order is completed on our website and processed, you will receive an email confirmation and tracking information from one of our Customer Service Representatives.
What If My Order Requires Multiple Shipments?
For multiple shipments, multiple tracking numbers will be provided. Multiple shipments will generally ship out together. Any instance in which shipments are to be separated, you will be notified in a timely manner.
Do You Ship Outside of the United States?
No, we only ship orders within the Contiguous United States.
Do You Offer Expedited Shipping?
Yes! When completing the checkout process, you will be provided with various FedEx Shipping Options. Select the appropriate shipping option that best suits your time frame necessity.
Do You Offer Other Shipping Options Then FedEx?
We primarily use FedEx as it is the fastest and most cost-effective option for either party. Should you require another shipping option, please contact us to speak with a Sales Representative.
Do You Accept Will-Calls?
Of Course! If you are local to our Anaheim location, you can select the "WILL CALL" option to come to our location and pick up your order for free. We ADVISE to PLEASE CALL in at 800-791-9042 before placing an order to allow our Service Representatives to verify inventory.