Frequently Asked Questions
Have questions? We’re here to help.
Can I place an order for same-day pick up?
Yes! We are one of the largest stocking distributors of 3D and large format solutions in Southern CA. Therefore, we can set up most orders for same-day pick up from our Anaheim warehouse.
Simply choose Will Call at checkout, or give us a call at (800)791-9042 to confirm availability. A member of our team will coordinate your order and let you know as soon as it’s ready for pick up.
Will-Call Hours: Monday – Friday, 8:30 a.m to 4:00 p.m.
Do you accept Purchase Orders or extend Net terms?
We pride ourselves on making purchasing as easy as possible for our customers. We extend Net 30 terms to all of our local, state and federal government and education customers with a valid Purchase Order. If you are not one of these entities, email us at firstname.lastname@example.org to complete a Credit Application to be considered for Net payment terms.
The product I purchased is defective or arrived damaged – what do I do?
All items purchased through Source Graphics are covered by the manufacturer’s warranty. If you have any issues with the product you received, please contact us at (800)791-9042 or reach out directly to your dedicated Account Manager. We’ll help you troubleshoot your product and open an RMA if deemed necessary.
What is your return policy?
Source Graphics’ return policy is 30 days from the date of purchase. All items must be unopened, in saleable condition, and have a Source Graphics RMA associated with the return. To obtain an RMA number, contact us by email at email@example.com or by phone at (800)791-9042. A minimum 15% restocking fee is applied to any items returned.
How do I place an order?
The fastest and easiest way to place an order is through our online shop. Find the products you wish to purchase, add them to your cart, and checkout – that’s it!
Have questions before buying? No problem! You can call our main office at (800)791-9042 to speak with one of our Experts. They’ll answer your questions and help you place an order right over the phone or via email.
Do you offer in-person or online demonstrations?
Yes! Our Anaheim, CA showroom is open Monday-Friday, 8 a.m. to 5 p.m. For the best experience, call in advance to schedule an appointment with a member of our team.
Not in the Southern CA area? Schedule an appointment for an online demonstration. You’ll get all the benefits of an in-person demonstration from the comfort of your office or home.
Where do you stock your 3D printers and materials?
We’re proud to be one of Southern California’s largest stocking distributors of 3D printers and materials from manufacturers such as Formlabs and Ultimaker. We stock our products in our Anaheim HQ, located at 1530 N. Harmony Circle, Anaheim, CA 92807.
Do you provide technical phone support?
Source Graphics prides itself on its outstanding service team. We provide technical phone support for minor troubleshooting and issues free of charge for both 3D & Large Format solutions. You can reach us at (800)791-9042.
How much will it cost to have my large format system (printer or scanner) put under service contract?
The cost of a Source Graphics Annual Service Agreement depends on the make and model of the system, its age, current location and the monthly usage volume. We primarily service the Southern California region and can provide you with a quote for the cost of an on-site service agreement.
What do I need to put a system under contract?
In order to put a system under contract, we’ll need to know the Make, Model, Location, and approximate Usage of the machine to provide an accurate quote. Have everything you need? Give us a call to speak to a Service Representative today: (800)791-9042
We have a fleet of large format systems in our organization: can Source Graphics service all of them?
Our expertise covers pretty much all the leading manufacturers so we are in a unique position to be a one-stop service provider for all your departments. Our Service Engineers have been through factory authorized training and certification programs and are fully qualified to service your particular brand of system at your site or at our depot service center.
For fleets of printers, we recommend one of our affordable Annual Service Contracts for all of the systems we support. Service Contract customers receive priority dispatch response, two free preventative maintenance visits each year, and benefit from pre-budgeted maintenance costs.
Can I bring my system to your office or do you come to my place of business?
Yes, we offer both on-site as well as depot repair services at our Anaheim Hills HQ. For larger systems that are not conducive to being moved around, we recommend a certified service technician be dispatched on-site for service repairs.
There is a flat fee for depot estimates and a minimum fee of the same type for on-site service as well. We also offer an equipment pick up and return service for depot repairs for an additional charge for those customers who are unable to bring their equipment to us.
Can Source Graphics Service My PC and Other Printers in Our Office?
No. Our team can only work on the systems for which we hold certifications and have the needed experience to troubleshoot and repair a problem quickly.