Thank you for shopping at Source Graphics! Our return policy at Source Graphics allows customers to return items within 30 days from the date of purchase. However, there are certain conditions that need to be met for a successful return. Firstly, all items must be unopened/new and in saleable condition. Additionally, the return must have a Source Graphics Return Merchandise Authorization (RMA) associated with it.
To obtain an RMA number, customers can reach out to us by email at email@example.com or by phone at (800)791-9042. Please note that a minimum restocking fee of 15% will be applied to any returned items.
It is important to mention that customers are responsible for any shipping costs incurred during the return shipment.
In the case of cancelled orders that have already been shipped, customers may return the items to us. However, any applicable shipping charges related to the cancelled order will be deducted.
For certain products such as 3D printers, Large Format printers, and accessories, the return policy of the manufacturer may also apply in addition to our policy. We advise customers to inquire about the specific return policy for their particular product.
When returning a product, please ensure that all parts and accessories included in the original order are included. We highly encourage customers to retain the original packaging for the entire duration of the warranty period.