YOUR PRIVACY COMES FIRST
1. How Your Information is Used
Information that you provide to us for the sole purpose of initiating business or completing a transaction is the only information we will collect. Any information that is provided to us is used for the purpose you provided it: purchasing merchandise, sales transactions, and shipping information. Any additional uses of your information are for the purposes of: creating website accounts, enhancing user experiences, website analytics, digital research, and further customization of our website. Any and all information provided to us is kept in-house and is not sold to any outside parties except to the extent necessary to complete a transaction (i.e drop-shipping, leasing agreements, etc). Source Graphics does not sell your provided information to third-party services.
Furthermore, we do not by any means utilize this information for any purposes that are not related to completing a transaction, responding to a business request, or conducting requested customer service
2. Personal Information Collected
Personal information is NOT automatically collected when you browse our website. The only personal information that is collected is the information you manually provided to us. This includes any information that pertains to placing an order, completing a transaction, requesting service, completing online forms, or opting in for our email newsletters. The main personal information that will ever be asked for is name, company, billing address, shipping address, city, state, postal code, phone number, fax number, email address, and credit card information (card number, expiration date, & CVV). Additional personal information may include: specific hardware serial number and service contract information. Any information that you provide to Source Graphics is used to provide any services that are offered through our website.
CREDIT CARD INFORMATION
We DO NOT store, collect, or accumulate credit card information through our website or internal servers. Every transaction conducted on our website is verified, fraud checked, and processed through a certified legal third-party payment gateway.
3. Information that is Automatically-Collected
When using our website, we automatically collect non-personal information about the computer or device you use to access our website. This information that is automatically collected does not identify or is associated with specific individuals. The information is used for analytics and statistical modeling to improve our website. Any information collected is in the form of internet browser types, IP addresses, language, computer/mobile operating systems, location of the device (latitude and longitude), state or country the website is being accessed from, the time our website is being viewed, the time spent on our website, the time spent on specific webpages, and any pages that are viewed on our website. This information is collected by third party analytic providers and technologies, including cookies and similar tools.
4. Target Audiences & Collection of Information from Minors
Source Graphics markets and offers business exclusively to a combination of compiled business contacts, direct hardware end-user contacts, and individual customers who visit our website. Routinely speaking, a majority of these individuals are of legal/older age. However, this does not guarantee that the provided information that we collect through our website is always from individuals of these characteristics. Thus Source Graphics does not knowingly collect information online from children under 13. While it has never happened before and is a possible rare occurrence, the open platform of the internet may result in this situation in the future.
5. Accessing or Cleansing Your Provided Information
If the information you provide to us changes, is in accurate, or you no longer wish to use the services we offer on our website, please notify us at firstname.lastname@example.org. You may request for factual errors to be corrected to appropriately reflect your personally identifiable information by sending us a request with proof of these errors. With respect to your privacy and security, we will undergo a reasonable process to verify your identity before granting access or updating any errors.
Any information you provide to us will remain in our system as long as your account is active or for as long as you continue to do business with us. In the event you require your account to be cancelled, please contact us email@example.com to further furnish your request. Any information provided to us will always be retained as necessary to comply with our legal obligations, resolving disputes, or enforcing our transaction agreements.
6. Data Security
Much like any other business, we follow the industry standards that protect any information you provide to us that is personally identifiable. We ensure that this information is secured and protected while the information is being transmitted to us and when we store it in our database. Our website is secured by the most up to date SPA-2 SSL (Secure Socket Layer) Technology Certificates on an up to date web server. For any credit card transactions, we utilize a third party payment gateway (“Stripe”) to ensure any transactions are secure and your personal information is also kept secure.
Although we have taken the necessary steps to ensure complete security, nothing is every 100% guaranteed. We encourage and request that if you believe that your information has been stolen and is being used in contrary to this policy, please contact us at your earliest convenience.
8. Disclosure of Information to Third Parties
Source Graphics uses various third parties to complete certain services that are provided through our website, such as shipping to fulfill orders, leasing for hardware, credit card processing to fulfill orders, and email service providers to send you news information. In addition we use a Live Chat feature to assist you regarding any general questions you may have or to get you in contact with the correct representative at Source Graphics. Any information provided is only shared with these third parties to the extent in which it is necessary to fulfill a particular offered service. The third parties used are prohibited from using, sharing, or selling your information for other purposes.
In the following situations, we may share any information you provide if the following situations entail:
- Compliance with the law or in response to a subpoena, court order, government request, or other legal process.
- Provide relevant information in connection with litigation, arbitration, mediation, adjudication, government investigation, internal investigation, or other various legal proceedings.
9. Usage of Third Party Services
Our website utilizes various third party services that include social media network links. Using these features may collect or share information about you, depending on the specific third party service. We like to keep you aware that we are not responsible for the content or privacy practices of the third party services that we provide links to. Source Graphics would like to make it clear that we do not endorse or represent the third party services in any way. In the event you provide information to these third party services or information is collected by them, this Policy does not cover the third party possession of that information. We strongly advise that any users on our website accessing these third party links, read the third parties’ privacy policies.
10. Social Media Links and Webpage Redirects
In the upper left hand corner of our website are social media links to our Facebook, LinkedIn, Twitter, and YouTube Pages. Using these features may collect your IP address, information about which page you are visiting, and a cookie may be set to properly utilize the feature being used. Any usage of these features are strictly mandated by the privacy policies of the companies providing it (i.e. accessing our Facebook page means any data collection or personal information collection is now under Facebook privacy policies).
Have Questions? Contact Us!
Any questions regarding this policy are gladly welcomed and we would be more than happy to assist you! You can contact us by emailing firstname.lastname@example.org or writing to us at:
1530 North Harmony Circle
Anaheim, CA 92807
Updating Our Policy