Extended Pro Service Plan
Looking for two years of coverage? Start with Extended Pro Service Plan.
Tailored for professionals, this premier support service is designed to meet the needs of your business and deliver rapid response to critical issues.
Customized Training Session
Learn the ins and outs of desktop 3D printing with a training session customized to you. Schedule a 30-minute video chat with a Pro Service Engineer, and become an expert in no time.
Have an urgent question? You now have a direct line to a Pro Service Engineer to help you one-on-one. Call us Monday through Friday, 9am - 6pm ET and CET.
Priority Email Support
You're our priority in email support. Shoot us an email, and a Pro Service Engineer will respond within half a business day.
If our team determines your printer needs to be repaired or replaced, we'll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.
Formlabs Services team has helped thousands of customers print successfully. Formlabs experts know Formlabs 3D printers and products better than anybody. Often with just a little information, a Formlabs expert can diagnose an issue and work toward a quick resolution.
Fast and friendly
Formlabs aims for fast replies and fast resolutions. Formlabs will be back to you within hours, not days. Formlabs has helped thousands of customers print successfully.
Humans helping humans
When you contact Formlabs Services, you're immediately working with one of our expert users. Who better to know 3D printers inside and out, and what it feels like to run into problems.
Formlabs is staffed from Boston and Berlin for extended business hours. The Formlabs team can assist in English, German, and French; plus, they're flexible to work with non-English speakers.
Satisfaction is success
Formlabs tracks their results and are proud to say customers consistently rate Formlabs Services with satisfaction above 95%.